Bill pay (Bill.com, Melio)

Rarely. Bill.com has limited adoption in Hong Kong, so we typically process vendor payments through Xero or QuickBooks Online, paid by bank transfer or FPS. Tell us your setup during onboarding and we will confirm the exact workflow.

Yes. Cross-border vendor payments are coded and reconciled the same way, with the currency paid recorded alongside the HKD equivalent for reporting.

You do. Every bill is queued for your approval and nothing releases until you sign off, unless you choose in writing to delegate that step to us.

We enter, code and queue bills and process approved payments; we do not negotiate vendor terms, decide which bills to pay first, or take on liability for a payment made in error after you approve it. Those decisions, and that responsibility, stay with your company.

When a new vendor appears, we record their payment details in Xero or QuickBooks Online, confirm the currency and normal payment terms with you, and code the first bill for your review before it joins the regular payment run.

No. Payment runs are queued for your approval inside Bill.com or Melio. Nothing pays until you release it, unless you choose to delegate that step to us in writing.

Yes, if it is Bill.com or Melio. If you use something else we will tell you whether we can support it before you sign up.

Bill pay (Bill.com, Melio) covers vendor bills entered and coded to your chart of accounts and approval routing set up so the right person signs off before anything pays. The exact scope is agreed and set out in writing before work starts, so you know precisely what is and is not covered before the first deliverable arrives.

Pricing for bill pay (Bill.com, Melio) depends on your transaction volume, the software you use, and how much cleanup is needed before ongoing work starts. Current ranges are published on the pricing page, and your exact fee is confirmed in writing before anything begins.