KPI design

Fewer metrics, defined once

Most dashboards fail for the same reason: too many numbers, each calculated slightly differently by whoever last touched the spreadsheet. KPI design starts by cutting that down to the handful of metrics that actually drive a decision for your Hong Kong business, then writing a fixed definition for each one so it never quietly changes meaning between months.

What tends to matter for a Hong Kong company

This typically includes cash runway against the weekly forecast, gross margin by market where Hong Kong, Mainland and overseas revenue behave differently, and headcount cost including the Mandatory Provident Fund contribution, which is easy to under-track as a team grows past the MPF income thresholds. Where the business is preparing for its annual statutory audit, we also track a short pre-audit readiness metric, such as how many prior-period reconciling items remain open, so the audit itself is not the first place a gap gets noticed.

A dashboard that pulls from what you already have

Where your accounting and operating systems support it, the dashboard connects automatically to Xero, QuickBooks Online or Zoho Books and whatever billing or sales platform you run. Where they do not, we build a simple manual update into the monthly routine rather than leaving a gap. Benchmarks are set against your own history first, since a generic industry benchmark rarely fits a Hong Kong business trading across several markets at once.

Reviewed, not frozen

We revisit the metric list periodically and drop anything that has stopped being useful, because a KPI that no longer maps to a decision is just another number nobody reads.