Frequently asked questions

A one-off onboarding fee covers reviewing your chart of accounts, connecting bank feeds and clearing any existing backlog before the regular monthly cycle starts. The exact amount depends on how much cleanup is actually needed, and it is confirmed before you commit, never added as a surprise on the first invoice.

No. The fee tracks transaction volume and the number of accounts reconciled, so it moves only if your business grows or shrinks materially, not on an automatic annual bump. Any change is discussed with you in advance rather than applied retroactively.

Coding, reconciliation and monthly reports sit inside the core bookkeeping fee. Payroll coordination, Corporate Tax and VAT preparation support, and advisory work are each priced as separate add-ons, so a business only pays for what it actually uses.

Notice terms are written into your engagement letter rather than left open-ended. Most UAE engagements run on a rolling basis with a defined notice period, so both sides can hand over cleanly instead of stopping abruptly with a month left half-reconciled.

AED, paid by bank transfer or card, matching how most UAE businesses already settle with their own suppliers. Where a business genuinely operates in another currency too, the invoicing currency gets agreed directly rather than defaulted automatically.

Not automatically. A Qualifying Free Zone Person pays 0% only on its Qualifying Income once the Corporate Tax Law's conditions are actually met, and any other income can still sit at the standard 9% rate. Records get kept to the standard a tax agent listed with the FTA needs to test that position every year; the current Qualifying Income rules should still be confirmed directly with the Federal Tax Authority rather than assumed.

Figures, return workings and supporting schedules get prepared here. A tax agent listed with the FTA reviews and files the return itself with the Federal Tax Authority. That split keeps the preparation work thorough while filing responsibility sits with someone formally accountable for that specific step.

No. Small Business Relief can bring taxable income down to nil for an eligible resident person with revenue at or below AED 3,000,000 across the current and every prior tax period, but Federal Tax Authority registration is still required regardless, and a Qualifying Free Zone Person cannot elect it at all. Whether a business actually qualifies is confirmed by a tax agent listed with the FTA.

The information a tax agent listed with the FTA needs to complete registration gets prepared here, with a clear flag if a deadline is getting close, since a missed registration carries an AED 10,000 penalty that the FTA's own waiver initiative can lift if the first return is filed within 7 months of the first tax period's end.

Rolling twelve-month taxable supplies get tracked against the AED 375,000 mandatory threshold and the AED 187,500 voluntary one, with a flag as either approaches, followed by the registration information prepared for you or your tax agent to submit to the Federal Tax Authority.

Yes, that runs through catch-up work: the missing periods get reconstructed and the outstanding figures prepared for a tax agent listed with the FTA to review and file, with a clear flag on anything that looks like it needs a penalty conversation with the Federal Tax Authority.

Yes. Personal data handling follows Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, with the full legal basis and how data reaches the delivery team set out in our privacy policy.

Inside your own Xero, QuickBooks Online or Zoho Books account, which you own and control independently of us. That account gets accessed to do the work, but the file itself, its hosting and its backups belong to that software provider, not to Finbryn.

No, data collected is used only to deliver the work engaged for. Where a third-party tool such as Dext or A2X sits inside the workflow, it processes data as part of that specific integration under its own terms, never as a separate sale or share of your information.

Tell us immediately and recent activity gets reviewed together, with any access that should not exist revoked, alongside contacting the software provider's own security team directly. Because your data never sits anywhere outside your own account, containing an issue does not depend on a separate system belonging to us.

Access gets reviewed whenever a team member's role changes and removed entirely once an engagement ends, rather than left active by default. An access review can also be requested at any point to confirm exactly who currently holds entry to your file.

Yes, you are introduced to the person or small pod handling your account at the very start, so a question goes to someone who already knows your books rather than a general inbox. If that person's role changes, a replacement gets introduced before the handover, not after.

Flag it as urgent when it is sent, whether that is a reconciliation a lender needs or a figure needed for an unplanned meeting, and it gets prioritised accordingly. Routine work continues in parallel rather than stopping entirely to make room for one urgent item.

Raise it and the entry gets reviewed together, since a categorisation call is often a judgement that benefits from context only you have about the business. A first pass getting corrected once flagged is normal, not a failure.

Payroll journals get posted into your ledger from each pay run, coordinated with whichever provider handles Wage Protection System transfers through MOHRE, and with GPSSA contributions recorded where they apply to UAE and GCC national employees.

We confirm scope in writing before work starts, including how a question mid-cycle actually gets handled, so nothing here depends on a shared queue with no name attached to it.

The bookkeeping approach itself stays the same, since a DIFC or ADGM entity still needs monthly reconciled records like any other. What actually changes is which regulator and companies regime governs the filings, which gets flagged to a tax agent listed with the FTA or the entity's registered auditor rather than treating every free zone as identical.

Most switches run two to four weeks from the first call to a clean handover, depending on how complete the outgoing provider's records actually are and how quickly access transfers. A mid-month switch gets timed to avoid splitting one month's reconciliation across two providers where that is avoidable.

Access to the Xero, QuickBooks Online or Zoho Books file, the most recently reconciled month, and any outstanding query list already being tracked. Where an outgoing provider is slow to respond, help requesting the specific items needed beats waiting on a vague promise to eventually send everything.

Yes, most switches actually happen mid-period rather than at a clean year-end boundary, since a business rarely times a provider change to suit its own accounting calendar. Reconciliation starts from the last confirmed closed month, whatever point in the year that falls.

The file can migrate into Xero, QuickBooks Online or Zoho Books as part of the switch, with opening balances reconciled against the last filed position, so the new file starts from something verified rather than an unreconciled blank slate.

The practice's own tax agent listed with the FTA, always. Work here runs from the client information and instructions the practice already holds, never as a substitute for the agent relationship it already has with its own clients.

Most start with a small pilot, a single client file or a short overflow project, before deciding whether to move into a standing dedicated pod. That lets a practice judge quality and turnaround on real work before committing to anything larger.

That decision belongs entirely to the practice. White-label work goes out under your own branding and review process, so the client relationship is unaffected unless the practice actively chooses to disclose the arrangement, which some do openly and others keep behind the scenes.

Yes, capacity around a Corporate Tax filing peak or a VAT deadline is a common way to start, scaling back down once that specific period passes. Some practices later move to a standing pod once the volume proves steady enough to justify it.

Yes, a single-file trial is a common starting point, priced for that one file rather than requiring a minimum client count or a long contract upfront. Most practices use that trial specifically to judge turnaround and quality before deciding whether to expand.