Collections

No. Every reminder comes from your own business, in wording and tone you approve. This is early-stage follow-up inside your accounting software, not debt collection.

We flag accounts where the Late Payment of Commercial Debts Act may allow it and leave applying it to you, since it affects the customer relationship.

We hand it to you with the full contact history logged. Writing it off, escalating to a collections agency or pursuing it further is your decision.

A typical cadence starts with a friendly reminder a few days after the due date, followed by a firmer follow-up and, where needed, a call before escalation is considered. The exact pace is agreed with you, since a long-standing customer relationship may warrant a softer approach than a one-off account.

Every reminder, call note and customer response is logged against the invoice in your accounting software, so there is a full trail if a dispute or write-off decision comes later. You can see the history at any point without asking us to reconstruct it from email threads.

No. Reminders and follow-up come from your own business, using the templates and tone you approve. This is early-stage follow-up, not debt collection.

We bring it to you with the full history logged. Whether to write it off, escalate to a collections agency or pursue it further is your call.

If your records are behind, we scope a catch-up first so collections starts from a clean, reconciled base. That catch-up is priced and timed separately from the ongoing engagement, so you always know what each part costs.

Every deliverable under collections is reviewed by a senior principal before it reaches you. You keep access to the underlying file at every stage, so nothing about the work happens somewhere you cannot see it.