Collections

No. This is early-stage follow-up using your own templates and tone, sent on your behalf. If an account needs formal debt collection or legal action, that decision and next step are yours.

Where we know the customer's location, whether Hong Kong, mainland China or elsewhere, reminders are timed to that market's normal business hours rather than sent on a single fixed schedule.

An overdue balance itself is not automatically a problem, but an undocumented one can raise questions. A logged collections history gives your auditor a clear record of what was chased and when.

Follow-up on that invoice stops, and the dispute is logged and flagged to you with the reason the customer gave. We do not keep chasing a disputed balance until you confirm how you want it resolved.

No. Reminders and the follow-up log run inside the Xero or QuickBooks Online account you already use, so there is nothing new to buy or set up before this starts, and the record stays in your file once the balance is cleared.

No. Reminders and follow-up come from your own business, using the templates and tone you approve. This is early-stage follow-up, not debt collection.

We bring it to you with the full history logged. Whether to write it off, escalate to a collections agency or pursue it further is your call.

If your records are behind, we scope a catch-up first so collections starts from a clean, reconciled base. That catch-up is priced and timed separately from the ongoing engagement, so you always know what each part costs.

Every deliverable under collections is reviewed by a senior reviewer before it reaches you. You keep access to the underlying file at every stage, so nothing about the work happens somewhere you cannot see it.