AP & AR
Collections
Overdue invoices are followed up on a set cadence agreed with you at onboarding, with reminders sent under your own business name and every call or email logged against the invoice, so slow-paying Australian customers get consistent attention without cutting into the cash you need for wages and superannuation.
Aged receivables
Illustrative client · August 2026
AUD
| Customer | Current | 1-30 | 61+ | |
|---|---|---|---|---|
| Customer A | 18,400 | - | - | - |
| Customer B | 9,250 | 4,100 | - | - |
| Customer C | - | 6,780 | 2,200 | - |
| Customer D | 12,600 | - | - | - |
| Customer E | - | - | - | 1,450 |
| Total | 40,250 | 10,880 | 2,200 | 1,450 |
Illustrative. An example of the document, not a client's figures.
Chasing payment without you having to do it
A slow-paying customer is a cash flow problem that compounds if it is left too long, especially against fixed obligations such as compulsory superannuation contributions and supplier terms. We follow a reminder cadence agreed with you at onboarding, escalating from a friendly nudge to a firmer follow-up as an invoice ages past its due date.
In your voice, not a debt collector's
Reminders and follow-up emails go out under your business name, using templates and a tone you approve. This is early-stage payment follow-up, not third-party debt collection, and it stops the moment you tell us to.
A logged history for every account
Every reminder, call and customer reply is logged against the invoice, so when you or your bookkeeper need to see what has already been tried, the answer is one lookup away rather than a search through email threads.
Disputes go back to you
If a customer disputes an invoice, we stop chasing and route it straight to you rather than continuing to press on an amount that is genuinely in question.
Why weekly follow-up matters more here
Australian businesses carry fixed fortnightly or monthly wage runs and compulsory superannuation contributions that fall due whether or not customers have paid. A weekly collections cadence, rather than a once-a-month sweep, gives you more warning before a gap between what is owed to you and what you owe staff and suppliers turns into a real shortfall.
Questions
Frequently asked questions: Collections
Do you chase overdue invoices on our behalf?
Yes. A consistent follow-up cadence goes out under your name, and every account's status is visible on the ageing report.
Does chasing overdue invoices affect our GST reporting?
No. Collections activity does not change what has already been invoiced or reported. It only affects when cash actually lands.
How do you decide when to escalate a follow-up on an overdue invoice?
We follow an agreed reminder schedule, typically a friendly nudge just after the due date and a firmer follow-up after that. Anything beyond that step, such as a formal demand, goes back to you to decide.
Do you handle GST correctly on a bad debt we write off?
We flag the write-off for your review and record it against the customer's account. Any GST adjustment on a bad debt is confirmed with your registered agent before it is coded, since it affects your BAS figures.
Will collections calls come from a third-party agency?
No. Reminders and follow-up come from your own business, using the templates and tone you approve. This is early-stage follow-up, not debt collection.
What happens with a customer who still will not pay?
We bring it to you with the full history logged. Whether to write it off, escalate to a collections agency or pursue it further is your call.
What if our records for collections are not up to date?
If your records are behind, we scope a catch-up first so collections starts from a clean, reconciled base. That catch-up is priced and timed separately from the ongoing engagement, so you always know what each part costs.
Who reviews the work before it reaches us?
Every deliverable under collections is reviewed by a senior reviewer before it reaches you. You keep access to the underlying file at every stage, so nothing about the work happens somewhere you cannot see it.
Related services
- AP & ARInvoicingCustomer invoices are created and sent on the schedule your contracts call for, with terms, quantities and pricing checked against the underlying agreement before anything goes out.
- AP & ARAged receivables reportAn aged receivables report is prepared each month, showing what customers owe and how overdue it is, so you can see collection risk before it becomes a cash problem.
Next step
Talk to the team that would run your books
A short call covers your setup, your software and what a first month would look like. You get a written scope and price after it.