AP & AR
Collections
Overdue invoices are followed up on a set cadence, with reminders sent in your business's own name and every call or email logged against the invoice, so slow paying customers get consistent, professional attention without you having to chase anyone yourself or track it by memory.
Aged receivables
Illustrative client · August 2026
CAD
| Customer | Current | 1-30 | 61+ | |
|---|---|---|---|---|
| Customer A | 18,400 | - | - | - |
| Customer B | 9,250 | 4,100 | - | - |
| Customer C | - | 6,780 | 2,200 | - |
| Customer D | 12,600 | - | - | - |
| Customer E | - | - | - | 1,450 |
| Total | 40,250 | 10,880 | 2,200 | 1,450 |
Illustrative. An example of the document, not a client's figures.
A consistent cadence, not a one off nudge
Most overdue invoices are not disputes, they are simply forgotten. A reminder cadence is set for invoices approaching and past due, with emails sent in your business's own voice and templates you approve up front. Nothing goes out under a collections agency name or a generic template that makes your business look like it has handed the problem to a stranger.
What gets logged
Every follow up email or call, and the customer's response to it, is logged against the invoice. That gives you a full history the moment you need to make a call on an account, rather than a memory of who you think you emailed last month.
Where it stops being routine
A disputed invoice is flagged and routed back to you before further chasing continues, since a billing disagreement needs a decision from you, not a reminder email. Accounts that reach the end of the standard cadence without payment show up on a short weekly list of accounts that need your direct attention, rather than sitting quietly in an aging report you have to go looking for.
Where this stops
This is early stage follow up on your own receivables, not third party debt collection. If an account needs to move to a collections agency, a payment plan, or a write off, that decision and the next step both stay with you, informed by the full history we hand back.
How this fits monthly close
Collections activity is not a side process disconnected from your books. Aged balances that come out of the collections cadence feed directly into the accounts receivable aging report prepared each month, so a customer who has gone quiet after three reminders shows up in the same place you already look for cash flow risk, rather than in a separate spreadsheet only we can see.
Questions
Frequently asked questions: Collections
Will reminders come from a third party collections agency?
No. Reminders and follow up come from your own business, using templates and a tone you approve. This is early stage follow up, not debt collection.
Can we approve the reminder wording before it goes out?
Yes, we agree the wording and cadence with you upfront, and you can adjust either at any time.
How often are reminders sent?
On a cadence we agree with you at onboarding, typically stepping up as an invoice moves from due soon to 30, 60 and 90 days overdue.
What exactly is included in collections?
A reminder cadence set for invoices approaching and past due, and payment reminder emails sent on your behalf, in your voice. This work runs inside QuickBooks Online or Xero, whichever your business already has in place, and it rolls into your regular monthly close rather than sitting off to the side as a separate, unreconciled process.
What happens to our collections records if we switch providers?
Everything stays inside your own QuickBooks Online or Xero account, so the full history transfers with the subscription, not with Finbryn. You can hand collections to another provider or bring it in-house at any point without losing a reconciliation or having to rebuild the file first.
Will collections calls come from a third-party agency?
No. Reminders and follow-up come from your own business, using the templates and tone you approve. This is early-stage follow-up, not debt collection.
What happens with a customer who still will not pay?
We bring it to you with the full history logged. Whether to write it off, escalate to a collections agency or pursue it further is your call.
What if our records for collections are not up to date?
If your records are behind, we scope a catch-up first so collections starts from a clean, reconciled base. That catch-up is priced and timed separately from the ongoing engagement, so you always know what each part costs.
Who reviews the work before it reaches us?
Every deliverable under collections is reviewed by a senior principal before it reaches you. You keep access to the underlying file at every stage, so nothing about the work happens somewhere you cannot see it.
Related services
- AP & ARInvoicingCustomer invoices are created and sent on the schedule your contracts call for, with terms, quantities and pricing checked against the underlying agreement before anything goes out.
- AP & ARAged receivables reportAn aged receivables report is prepared each month, showing what customers owe and how overdue it is, so you can see collection risk before it becomes a cash problem.
Next step
Talk to the team that would run your books
A short call covers your setup, your software and what a first month would look like. You get a written scope and price after it.