AP & AR
Collections
Overdue invoices across member states get a consistent follow-up cadence in the customer's own currency, with reminders sent, calls logged and disputed invoices routed back to you, so a slow-paying account in another country does not fall through simply because it crossed a border.
Aged receivables
Illustrative client · August 2026
EUR
| Customer | Current | 1-30 | 61+ | |
|---|---|---|---|---|
| Customer A | 18,400 | - | - | - |
| Customer B | 9,250 | 4,100 | - | - |
| Customer C | - | 6,780 | 2,200 | - |
| Customer D | 12,600 | - | - | - |
| Customer E | - | - | - | 1,450 |
| Total | 40,250 | 10,880 | 2,200 | 1,450 |
Illustrative. An example of the document, not a client's figures.
Chasing an invoice across a border
An overdue invoice to a customer in another member state is easy to lose track of: different currency, different language conventions on formal correspondence, sometimes a different banking system on the other end. We set a reminder cadence for invoices approaching and past due, and send follow-up emails in your voice, whether the customer sits in France, the Netherlands or Poland.
A log, not a guess
Every follow-up call or email, and the customer's response, gets logged, so you can see exactly what was said and when without asking us to reconstruct it later. Disputed invoices are flagged and routed back to you rather than chased further, since a dispute usually needs a decision only you can make.
A weekly list, not a monthly surprise
A short weekly list of accounts that need your direct attention keeps the oldest or largest overdue balances visible, instead of waiting for a monthly ageing report to surface them. Persistent non-payers can be handed off cleanly if you decide to involve a collections agency or legal counsel in the customer's country, since enforcement rules differ by member state and sit outside what we do.
Where this connects
Collections activity feeds straight into your AR ageing report each month, and once a payment does land, cash application matches it back to the right invoice. See how it works for the full setup process.
Questions
Frequently asked questions: Collections
Do you chase customers in their own language?
Reminder cadence and tone are set to your instructions; where a customer's own language matters for a formal notice, we flag that and route it back to you or your local partner rather than send it ourselves in a language we are not instructed to use.
Who decides when to escalate a non-payer?
We flag persistent non-payers on the weekly list. The decision to involve a collections agency or legal counsel in that customer's country is yours, since enforcement rules differ by member state.
How is a disputed invoice handled?
It is flagged and routed back to you rather than chased further, since a dispute usually needs a decision only you can make.
Do you send a formal demand letter, or just reminders?
Standard collections work covers structured reminders and calls; a formal legal demand letter is prepared with, and issued by, your own legal counsel or a credentialed local partner once a case reaches that stage, not by us directly.
How is a partial payment applied against an overdue invoice?
Partial payments are applied against the oldest open balance first unless the customer specifies otherwise, and the remaining amount stays visible on the ageing report rather than being marked as settled before the invoice actually clears in full.
Will collections calls come from a third-party agency?
No. Reminders and follow-up come from your own business, using the templates and tone you approve. This is early-stage follow-up, not debt collection.
What happens with a customer who still will not pay?
We bring it to you with the full history logged. Whether to write it off, escalate to a collections agency or pursue it further is your call.
What if our records for collections are not up to date?
If your records are behind, we scope a catch-up first so collections starts from a clean, reconciled base. That catch-up is priced and timed separately from the ongoing engagement, so you always know what each part costs.
Who reviews the work before it reaches us?
Every deliverable under collections is reviewed by a senior reviewer before it reaches you. You keep access to the underlying file at every stage, so nothing about the work happens somewhere you cannot see it.
Related services
- AP & ARInvoicingCustomer invoices are created and sent on the schedule your contracts call for, with terms, quantities and pricing checked against the underlying agreement before anything goes out.
- AP & ARAged receivables reportAn aged receivables report is prepared each month, showing what customers owe and how overdue it is, so you can see collection risk before it becomes a cash problem.
Next step
Talk to the team that would run your books
A short call covers your setup, your software and what a first month would look like. You get a written scope and price after it.